Portfolio sets a resolution date in Jira after creating an Issue


We are using Portolio since a couple of weeks. We created 3 Stories from Portfolio and the Issues created in Jira have as Resolution status "Unresolved" but we found out that it sets a Date resolution (see image attached). In the three Issues the created date coincides with the resolved date.resolution.png

Why this happens? How can we solve it?

We use Jira (server version 3.7.6).

Thank you.


2 answers

0 votes

Could you log in as an Admin (Jira or System admin) and go to admin interface, Admin -> Issues -> Resolutions.

Do you have "Unresolved" on the list there?

Hi Nic,

No, I do not have Unresolved on the Resolutions list

Nic do you have any idea's what might be causing this as I am having exactly the same issue.

It only happens when tickets are created through Portfolio, I'm struggling to clear the resolution through the workflow as a work around

Hi Ian,

I have been talking with support about this issue ( @Vicknesh Shanmugam). We found out that this is a known Bug: https://jira.atlassian.com/browse/JPOSERVER-2016

We solved the problem by changing the Workflow: add a post-function to the Create transition and clear the resolution.

The steps to follow are:

  1. Access the workflow used by the affected issue.
  2. Switch to Diagram view.
  3. Select Create transition and click on the Post-function.
  4. Add a post-function.
  5. Select Update Issue Field option and choose to clear the Resolution.
  6. Publish the changes and try to create an issue from Portfolio.

Thanks a lot @Vicknesh Shanmugam

No problem, Nuria. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Jira

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,082 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you