Portal Only JIRA Service Desk customer can't login with existing credentials

I have a portal only customer who can't log in to JIRA Service Desk customer facing products, (knowledge base, customer portal) with his verified login and password. I've changed his password and that did not work

1 answer

This widget could not be displayed.
Maarten Cautreels Community Champion May 18, 2017

Hi Drew,

Perhaps Crowd SSO is enabled for JIRA? This is not supported and could prevent users from logging into the portal: https://confluence.atlassian.com/display/SDKB/Cannot+login+to+Service+Desk+as+local+user+when+Crowd+SSO+is+Enabled

Hope this helps,

Maarten

Hi Maarten, thank you for the reply. We are running JSD Cloud, with no Crowd SSO enabled. I should have mentioned that in my original post.

 

Drew

Maarten Cautreels Community Champion May 18, 2017

Can other Customer Portal Only users login?

Please also check the Customer Permissions section in the Project's Administration. Make sure it is set to 'Customers who have an account on this JIRA site' simply to make sure it's not a permissions issue.

Best,

Maarten

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

122 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you