Portal Only JIRA Service Desk customer can't login with existing credentials

I have a portal only customer who can't log in to JIRA Service Desk customer facing products, (knowledge base, customer portal) with his verified login and password. I've changed his password and that did not work

1 answer

0 votes
Maarten Cautreels Community Champion May 18, 2017

Hi Drew,

Perhaps Crowd SSO is enabled for JIRA? This is not supported and could prevent users from logging into the portal: https://confluence.atlassian.com/display/SDKB/Cannot+login+to+Service+Desk+as+local+user+when+Crowd+SSO+is+Enabled

Hope this helps,


Hi Maarten, thank you for the reply. We are running JSD Cloud, with no Crowd SSO enabled. I should have mentioned that in my original post.



Maarten Cautreels Community Champion May 18, 2017

Can other Customer Portal Only users login?

Please also check the Customer Permissions section in the Project's Administration. Make sure it is set to 'Customers who have an account on this JIRA site' simply to make sure it's not a permissions issue.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,063 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot