I have a portal only customer who can't log in to JIRA Service Desk customer facing products, (knowledge base, customer portal) with his verified login and password. I've changed his password and that did not work
Perhaps Crowd SSO is enabled for JIRA? This is not supported and could prevent users from logging into the portal: https://confluence.atlassian.com/display/SDKB/Cannot+login+to+Service+Desk+as+local+user+when+Crowd+SSO+is+Enabled
Hope this helps,
Can other Customer Portal Only users login?
Please also check the Customer Permissions section in the Project's Administration. Make sure it is set to 'Customers who have an account on this JIRA site' simply to make sure it's not a permissions issue.
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