Portal Details not displaying in Agent view in Jira (Server) Service Desk

We have a issue where the agent completes a new starter 'ticket' via the online portal. This detail includes a start date. When the agent goes into look at the ticket in the queue, the rest of the fields are there but not the start date field. See the screen shots below, with the 'Portal View' and then the 'Agent View'.  All the fields are 'required fields' in the portal. But I can't work out how to get the start date to show in the agent view. I have full admin rights, can create custom fields and screens, but can't work this one out. Any ideas?


. agent view.JPGPortal Request form including Start date.JPG

2 answers

This widget could not be displayed.

Hi Emily,


On the right side of your screen, there is a separate section showing all date fields. Have you checked if the Start date isn't over there?

Screen Shot 2016-11-22 at 16.13.36.png

This widget could not be displayed.
Jack Brickey Community Champion Nov 22, 2016

If you do not see the Start date where Walter mentions, please use the "Where's my field" function under the Admin button. That should provide a clue.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

255 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you