Populating more options to dropdown fields on Create Issue page.

[Anurag N]

Hi,

How can I add more options to some of the dropdown fields on the "Create Issue" page ?

Can someone having administrator role do that?

Thanks

[Anurag N]

Anyhow, I will try to get System Admin role, and then see if I can make the required modifications.

In the meantime, if you discover any new information, then feel free to share.

Thank you Nick and Ramiro for your assistance!

[Anurag N]

I pasted a screen-grab in my last post. Let me know if its not visible.

[Anurag N]

Hi Ramiro,

This is interesting. I went through the "list of exclusions" (see link below) for JIRA administrator, and I did not find anything related to modifying field values. So, I thought that JIRA project admin can make these changes.

link for list of exclusions for JIRA Admin:

https://confluence.atlassian.com/display/JIRA/Managing+Global+Permissions#ManagingGlobalPermissions-sysadmin

[Ramiro Pointis]

In that case it's like @Nic said, you are project administrator not Jira System Administrator... You can only add values if you have the system administration permission on global permissions...

[Ramiro Pointis]

Hi Anurag, try going to Administration --> Roll down to 'Issues' section --> Search for 'Fields' sub-section and then click on Custom Fields.

There you will see all the fields listed and search for your field. I use ctrl+f and put the name of the field in order to find it easily...

[Anurag N]

Hi Ramiro, I do not see "Issue Section" after clicking on administration on the top right corner. Instead I see list of Projects. Further clicking on any of the projects, I see page which has a menu on the left panel - containing summary, IssueTypes, Workflow etc.. This page also has small detail for each item (summary, IssueTypes, Workflow etc..).

[Nic Brough -Adaptavist-]

Kewl, 5.2 - see https://confluence.atlassian.com/display/JIRA052/Configuring+a+Custom+Field

Quite long, but there's a section in the middle to head for - called "Options".

[Anurag N]

Hi Nic,

I had seen that document before. It says "Choose Administration at the top right of your screen. Then choose Issues > Fields > Custom Fields (tab) to open the 'Custom Fields' page"..so forth and so on.

In my case. as I click on Administration at the top right of my screen, then all the projects (for which I have admin rights) appear. I then click on the designated project. Next, I see a page which has a menu on the left panel - containing summary, IssueTypes, Workflow etc.. This page also has small detail for each item (summary, IssueTypes, Workflow etc..).

However, I do not see any option as mentioned in the instruction of the link sent by you.

[Nic Brough -Adaptavist-]

Um, why are you clicking on the project? The documentation says to click on Administration, then Issues > Fields > custom fields. Not Administration then project.

[Anurag N]

After clicking on Administration, I do not see any options to click on "Issues > Fields > custom fields". I just see Projects!

[Nic Brough -Adaptavist-]

It's the menus at the top.

Or, when you click "Administration", it should take you to a list of all the admin options. Which includes fields.

Unless... you aren't a system administrator, in which case I think you do just get a list of projects?

[Anurag N]

This is what I see after clicking on the administration on the top right corner. After I click on any of the projects, I see page which has a menu on the left panel - containing summary, IssueTypes, Workflow etc.. This page also has small detail for each item (summary, IssueTypes, Workflow etc..).

[Nic Brough -Adaptavist-]

Stop clicking on "project", it's a step in completely the wrong direction, and there's no point describing what you're getting there because you've gone down the wrong path.

There is no attachment, sorry (Answers does this - you try to upload a picture, it doesn't tell you it has not worked)

Now, let's step through this carefully.

• Go to your jira dashboard
• Click Administration at the top right
• Do NOT click on any projects.
• Press CTRL-F to get a browser's search box
• Type in "Custom Field"
• If you find it, click that, not projects
• If you don't find it, then you are not an administrator and you need to talk to the poeple who are to get yourself added.

[Nic Brough -Adaptavist-]

It's mostly an administrator's job.

Components and versions can be maintained by project administrators (they also maintain user lists, so reporter and assignee can be affected by them). The other drop-downs are for your system admins to maintain.

[Anurag N]

Thank you for your response Nic.

So, do you mean that only system admin can modify field values on the "Create Issue" page ?

If not, then what steps should an admin follow to add options to dropdown fields - my orignal question.

[Nic Brough -Adaptavist-]

That is what I said, answering your question. You need to be an admin to edit the lists of options (except for components and versions, which is down to project admin)

[Jo-Anne MacLeod]

what version of JIRA are you running? Is it an older version?

[Anurag N]

Thanks! I have an admin rights, but I am not aware how to make those changes. I have browsed through several docs in order to understand the steps involved, but could not figure that out yet. I thought it might be cus of my role, but as you mentioned that as an admin I could edit the lists of options, so there is something which I am missing here.

In some of the JIRA documentation its mentioned that "Choose the cog icon at top right of the screen, then choose Issues". However, I do not see the cog icon, instead I see Administration link on the top right corner.

Let me know if you have any comments on this.

[Anurag N]

Jo-Anne - Its 5.2