Popping up a comment window at transition

When I reopen a ticket, a pop-up window asks me for a comment. How can I make that happen for other transitions?

1 answer

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Hi Kate,

- go to your workflow step and click to transition (for instance Start Progress)

- Click Edit button

- You should see "Transition view".

- Change it from "No view for transition" to any screen

- Publish workflow

That's it.

Tuncay Senturk

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