On the Create screen, when a user selects a particular issue type (XXX), I would like to popup a screen giving some instructions and conditions for that particular issue type.
Could you please suggest some method WITHOUT ADDITIONAL ADD-ONS.
Hello @Pangeel Shubha
I'm afraid that's not possible, by default fields associated with request type is a feature from Service deks, not Jira.
What you ask for are called dynamic forms and you need a plugin for it.
The only thing that crosses my mind is a validator on workflow, first, you select the issue type, and if you don't fill out all the requested field the pop-up error message will appear but only after you try to create the issue first.
It doesn't require an add-on or, it's close to what you need.
Any solution that we suggest without any plugin what so ever will be severely limited. However if you can utilize the free Jira Toolkit Plugin (which is pretty standard for any environment). Then you can use this solution
Without additional add-ons:
This is necessary because Jira does not have any function to do anything like this, and you would need to add code to do it. An app would be a better approach than amending the code, but you said no apps.
The best you might do without apps is to put validators in the workflow with messages to tell people why they are entering things incorrectly, but that will only happen after they try to commit something that is wrong.
A few non-app options:
^ I personally like (2) - because field instructions are on Jira under each field for users to see, and you can supplement this by making fields mandatory, etc when you need data to be entered.
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