Please help: anonymous users cannot view issues in JIRA

1) We have two security levels; external and internal. external is set to 'Anyone'
2) In the permissions scheme, 'browse projects' is set to 'Anyone'

Yet, when trying to view an issue set to 'external' without being logged in does not show the issue. In fact, no issues are shown (across all projects managed by the above two) even though several issues are set to external.

Please clarify what could be missing. We use v7.0.5#70114-sha1:6afd55a

2 answers

0 vote
Vasiliy Zverev Community Champion Nov 22, 2016

According to documentation, browse permission is corrext: https://confluence.atlassian.com/adminjiraserver070/allowing-anonymous-access-to-your-project-749382794.html

It seems that trouble could be with security scheme. Try to diable it for short time to check.

0 vote

The use of "anyone" in security schemes seems a little broken to me.  You have set up everything correctly, and the docs definitely say it should work.

But then there's also https://confluence.atlassian.com/jirakb/issue-security-scheme-with-a-security-level-anyone-prevents-issues-from-been-shown-when-people-search-in-projects-it-is-associated-with-724402341.html

I suspect you'll need to remove the "external" scheme and simply not set a security level when you want the issue to be externally accessible.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 2 hours ago in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

13 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you