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Looks like Agile isn't enabled in your Cloud system. Check the plugin to see if it's enabled.
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I am getting the same, and Agile is enabled on my Cloud, The Backlog and Active Sprints Icon/Menu is missing from the left hand navigation on the boards.
Today the missing navigation icons turned up.
How does one "Enable" Agile. This link was there a few days ago and is now gone.
Check that Agile is on your top menu first - if it is there, then the addon is running.
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