Permission to add watchers to Jira Ticket

[Shienna Kim]

What permission is needed for me to add my team mates to be a watcher of certain issues?

[Mayur Jadhav · Accepted solution]

Hello @Shienna Kim ,

Welcome to the Atlassian Community!!

In order to add watchers, the user has to have three things:

• Application access (Jira or Jira Service Desk License)
• Managed Watchers permission in Project Permission scheme
• Access to the project (Added to project role or permission scheme)

Regards,
Mayur

[Shienna Kim]

Thank you @Mayur Jadhav 

I used to have the permission to add the team mates if need be but for some reason, in some of tickets (even with the ones I created) I do not have the access or permission. For instance:

• Application access (Jira or Jira Service Desk License) - Yes, I do
• Managed Watchers permission in Project Permission scheme - this part I am not sure how to check but the ticket is/ are created by myself and reported by me.
• Access to the project (Added to project role or permission scheme) - Yes, I do otherwise I cannot create tickets

What should be the issue here, if you could kindly help me on this please?

[Shienna Kim]

+ one more thing, even though we tag necessary people to certain comments for their awareness within our organization only, the jira ticket does not send the update emails for their notification. This is sth we are now internally discussing along with above issue. 

Thank you and rgds,

Shienna

[Mayur Jadhav]

If you are Jira Admin or Project Administrator then

1. Choose Settings > Projects.

2. Search for and select the project you want to change permissions for.

3. From the sidebar, select Project settings to view the project's settings.

4. Select Permissions from the sidebar. This displays the current permissions scheme.

5. Search for the particular permission (Manage Watcher). Add you self to this permission individually or check if it has already Project role assign to it. You need to add yourself to that project role.

It could be the reason in your project issue security is implement and you don't have access to that security level.

Regards,
Mayur

[Shienna Kim]

Thank you - I will ask my team mates to Subscribe for the aforementioned ticket moving forward. 

Seems this RH OCP RFE Project, am not in the admin/ jira admin position. Will check it internally via rh-issues@redhat.com

[Mayur Jadhav]

Sure, please don't forget to hit the accept button if the provided solution was helpful.