At our company, all employees have a jira account and the belong to the group non-jira users. When I remove a user from non-jira users and then add them to the jira-users group, the change doesn't take. The only fix seems to be to delete their account an start over. This seems like a bug to me. Does anyone have a workaround or a potential fix?
We're using Jira onDemand.
Can you check if the Application Access is granted for the users to access JIRA? On demand instances work a bit different than the standalone version.
You can use shortcut key, g + g + Application Access to get to the page.
Hope this helps, cheers :)
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