Permission Upgrades Failing

At our company, all employees have a jira account and the belong to the group non-jira users. When I remove a user from non-jira users and then add them to the jira-users group, the change doesn't take. The only fix seems to be to delete their account an start over. This seems like a bug to me. Does anyone have a workaround or a potential fix?

We're using Jira onDemand.

3 answers

You should be raising a support ticket for this if your using an OnDemand instance.

Hi nwilliams,

If all employees already have a JIRA account, they must already exist in the jira-users group. Have you checked if they already exist?

0 votes
Richie Gee Atlassian Team May 02, 2013

Hi there,

Can you check if the Application Access is granted for the users to access JIRA? On demand instances work a bit different than the standalone version.

You can use shortcut key, g + g + Application Access to get to the page.

Hope this helps, cheers :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

888 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you