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Permission Settings on

I would like to set up a similar queue of tickets accessible to our staff so that they can review at anytime what questions are coming into our product team. The way Jira has this set up here is great

  1. The initial dashbaord -
  2. The ability to access Projects -
  3. View issues-
  4. And then allow people AFTER signing into interact
    1. Vote on issues
    2. Start Watching Issues
    3. Comment on Issues
    4. View boards
    5. etc.

I can't figure out what permission / filter / share configuration would allow me to create the same for our projects that are in Jira Cloud Service Desk and Software v7.

Any assistance here would be appreciated.

Thank you ahead of time

1 answer

1 vote

That mostly uses "Browse project: Group (anyone)" to provide anonymous access to the projects Atlassian want to be totally open.  Obviously, they don't grant the other permissions to "anyone" as they want to track any changes that might be made.

Thank you Nic - 

I have set our Dashboards to share with Public setting, but none of the content in the dashboard is visible.

Any thoughts?

I don't think your dashboards are the issue.  I was talking about the project permissions.

@Nic - I have set "Browse Project: Group(anyone)" and can verify that staff can browse projects and issues.

What I am trying to do now is configure the dashboard similar to


visible for logged in or not

  • Welcome Text 
  • Quick Links to browse projects 

visible only when logged in

  • List of Issues I've voted on
  • Quick access to favorite Filters
  • List of issues that have been assigned to me


Thank you again for your assistance

Ok, so go to admin -> system dashboard and make sure it's got the gadgets for introduction, quick links, voted issues, favourite filters and assigned to me.


Is there a way to NOT send users after they login to the Customer Portal, but keep them on the Dashboard?

Thank you again for your help

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