I have an SLA of "Status update interval = every 8 hours (in ticket)". I'd like to automatically comment or email/notify to the customer, even if nothing has been actioned/changed in the ticket. Is it possible to do this with an automation rule?
I think you can achieve this by using this plugin
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot