Perform users administration

[Alejandro Illes]

Hi,

I need to know how is the best way to include external users (vendors / clients) without adding them to the JIRA users, to reduce the amount of the list of users, because as for now, we are adding external users which are not from our company, to include them in some JIRA projects. 

Thanks,

[Rodrigo Girardi Adami]

Hi Alejandro,

You can add them to other groups that have the CAN USE permission in JIRA and can also see the specific projects you want them to see.

For example.

Project A have access for groups JIRA users and GroupA. These two groups have can use permission in JIRA global permissions.

Then you can only put the users you want to see the Project A inside the GroupA and they will be able to see the project.

I hope this helps!

Cheers,

Rodrigo

[Paulo Hennig]

Hello Alejandro,

In additional to Rodrigo's response, I'd advice you to take a look on this link:  https://confluence.atlassian.com/display/SERVICEDESK/Getting+started+with+JIRA+Service+Desk

Maybe the Service Desk JIRA Plugin is a good choice for you as you manage your customer issues by a specific page (Customer Portal) and the customers do not count on the license.

[Alejandro Illes]

Hello!

I'm still don't get this... I can't see the same screens than the screenshot in the link you provided me. See below my screen.

Capture.JPG

[Alejandro Illes]

What I'm trying to do, is reduce the amount of user for license things. I know that I can add external user as watchers or something like that, but what I need to understand if that is a good option for external users who can create or edit tickets. If so, how can I set up that?

Thanks

[Alejandro Illes]

Hola Rodrigo!

Lo que necesito es quemar menos usuarios por un tema de costos y tengo entendido que hay otros modos de agregar usuarios externos para no quemar tantas licencias.

Gracias por tu ayuda