Pdf attachments in emails are no longer generating through on the Jira ticket

[Kelly Pattie]

We have recently had to do a reindex of our system and since then pdf files that are attached to an email (auto generating a ticket in Jira) will not attached the pdf file in the Jira ticket?

[Levente Szabo _Midori_]

Hi @Kelly Pattie ,

Can you please share a little more information and clarify this?

How are you generating PDFs? Are you using the app for that?
Are you looking to receive an email with a PDF attachment or (as the end of your question implies) you are looking to attach a PDF to a Jira ticket? Or both?

[Kelly Pattie]

Hi 

When we receive an email (which auto generates a ticket in Jira) and the email has a pdf attached to it, the pdf does not pull through to the Jira ticket like it used to. 

[Levente Szabo _Midori_]

Are you using an app for that? If yes, which one?

[Kelly Pattie]

No app.

[Levente Szabo _Midori_]

I'm not aware of a native Jira feature that can do this. As far as I know, it can only be done by apps like Enterprise Mail Handler for Jira or Email this Issue, but I might be wrong.