Pasting text into fields causes strange characters

When I paste 


into a description field it displays as the following strange characters:


I'm guessing this is a unicode problem or something, but my search-fu fails me. Can anyone point me at something I've missed?

JIRA v6.4.3 is our current version.

1 answer

0 vote

Depending on the collation/encoding used for your database, we will definitely face issues like that. For example, if you are using MySQL, we recommend the users to keep using the UTF-8 collation in order to avoid issues. 

We have some good suggestions for troubleshooting it and also verifying what you need through this JIRA KB article.


Hope it helps you, sir!



Giuliano Tenedini

Confluence/Crowd Support

Thanks Giuliano, I think that you're probably right. Especially since I'm seeing a JIRA Entity Mismatch with Database Schema error when I run a logscan. ( I have a downtime window coming this Friday, which I'll look into this for. I'll mark this as answered once we've sorted it. Thanks!

Boo, so the Schema mismatch wasn't the fix. We're still searching for why this might be happening.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,232 views 14 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot