Pasting text into fields causes strange characters

When I paste 


into a description field it displays as the following strange characters:


I'm guessing this is a unicode problem or something, but my search-fu fails me. Can anyone point me at something I've missed?

JIRA v6.4.3 is our current version.

1 answer

0 votes

Depending on the collation/encoding used for your database, we will definitely face issues like that. For example, if you are using MySQL, we recommend the users to keep using the UTF-8 collation in order to avoid issues. 

We have some good suggestions for troubleshooting it and also verifying what you need through this JIRA KB article.


Hope it helps you, sir!



Giuliano Tenedini

Confluence/Crowd Support

Thanks Giuliano, I think that you're probably right. Especially since I'm seeing a JIRA Entity Mismatch with Database Schema error when I run a logscan. ( I have a downtime window coming this Friday, which I'll look into this for. I'll mark this as answered once we've sorted it. Thanks!

Boo, so the Schema mismatch wasn't the fix. We're still searching for why this might be happening.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

809 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you