Pasting pictures into written Text Issues on Jira

Andy Pienkowski November 1, 2024

Hello Atlassian Help,

I am simply trying to take screen snapshots and paste them into Jira issues as was possible in previous versions of this product.  Using the pull-down Insert menu and selecting 'Images and Videos' on the extended range of options just does nothing; no diagnostics or feedback as to why an image cannot be pasted?  I would be grateful for feedback as to how this problem with our Jira/Atlassian installation can be rectified.

Kindest regards,

Andy Pienkowski

1 answer

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Valerie Knapp
Community Leader
Community Leader
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November 1, 2024

Hi @Andy Pienkowski , welcome to the Atlassian Community and thanks for your question. 

If you click on the + Add on the upper left in the issue view, you should be able to upload an attachment

Screenshot_20241101-214646.png

Please can you confirm this option is available for you? 

Best wishes

Andy Pienkowski November 4, 2024

Thank you for your response.  Unfortunately, this option is not available with the Jira installation we have in the company where I work:

grafik.png

The +Add pull-down menu only appears to contain the limited options in the graphic shown.

Andy...

Valerie Knapp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 4, 2024

Hi @Andy Pienkowski , thanks for the screen.

I believe this is a permission issue. Please can you check you have these permissions?

image.png

Best wishes

Andy Pienkowski November 4, 2024

Thank you for your response.

I have contacted our administrator to see if she understands about this problem and she is looking into it.  However, I don't quite understand why the default position isn't to allow pictures to be included within issues?  This should not be disabled as a starting point to the implementation of a new Jira installation I think?  Consequently, I still do not know whether this is a default Atlassian set-up configuration or something decided at the outset in the company where I am working?

Most engineering development cannot move forward with the best efficiency without pictures as part of Issue Descriptions I think?  Pictures are always worth a thousand words I think?

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