Passwords needed for JIRA and Confluence web portals

We have new licenses and accounts however I cannot access the JIRA or Confluence platforms. I have requested password resets but no response from has come through.

1 answer

1 accepted

0 vote

Hi Kevin,

I took a look at our internal system and I can see that you appear to have starter licenses for both Jira and Confluence on the same account as your appear to be using for our community site.

This just means that you would need to login to our site in order to obtain those license keys.   For these specific products, you would install them on your own server.  During this setup, you can define the administrator account and password for these applications.   I would recommend Installing Jira and Installing Confluence for a starters overview of the process required.

If you had purchased an Atlassian Cloud account, then Atlassian would handle the installation and upgrades of your applications and in turn you could login to a Cloud instance URL with your Atlassian Id credentials.  

I hope this helps clarify things.  Please let me know if we can be of any additional help.


Thank you Andy for your suggestions.

I have now managed to obtain the licenses via our Atlassian account and access JIRA.


Best regards,


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

771 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you