I just tried to add a new user. Unfortunately the password was never sent out. I tried to reset the password and have it sent to her automatically, but it was never sent.

I have seen a couple of threads in here regarding this subject but no solution. I wonder if there is somebody out there who has come up with a solution in the meantime.

Is there a different way to create a new password withouth resetting it via the "resend"-option?


Thanks a bunch - Christian Wiederwald /t-matix solutions

3 answers

0 votes
Tyler Brown Community Champion Sep 05, 2017

Hey Christian,


Instead of Resending the password, you could Edit it to something you have both agrred upon.

Then when they log in they could change the password.

Hope this helps,



Hi Tyler,

thanks very much for your answer.

Where exactly can I change the password? I only get the "Reset password" button.

Thanks for your help.

Regards - Christian

whats that? I don´t really understand

Thomas Schlegel Community Champion Sep 05, 2017

@Christian Wiederwald

It's spam - I've removed it

0 votes
Tyler Brown Community Champion Sep 05, 2017

Hey Christian, 


There should be an "Edit" button beside Reset Password.




there is. It only gives me the options

Email address (greyed out)


Full name (greyed out)

unfortunately nothing about a password.


Cheers, Tyler

Tyler Brown Community Champion Sep 07, 2017

Hey Christian,


That is true, I just checked again and that option appears to be gone.

Have you tried changing the email that the password gets sent to?

Apologies, wish I could be of more help.




just got the answer from Atlassian. The e-mail was "bounced back" from our company mail-server. Why I do not know since the domain is existing and the e-mail-account was not full. 

Anyway, Atlassian unblocked the e-mail-address and it worked right away.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot