Hi Michael,
We have a knowledge base article titled How to customize customer portal URL in JIRA Service Desk Server that may help. I would test on a dev instance before making changes in production to verify the changes work and will not cause any unforeseen issues.
In addition, please vote on JSDSERVER-513 and JSDSERVER-1627 to add impact so this can become an integrated feature in Service Desk in the future.
Cheers,
Branden
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