Password Reset in the Servicedesk

Our customer wants to reset a password. He will be sent the following link.
https: //jira.kalbeck.com/servicedesk/customer/user/resetpassword ........?

He does not like it unfortunately he would like this link
https: //servicedesk.kalbeck.com/servicedesk/customer/user/resetpassword ......?
 
Is it possible to stop?
If yes where do I do it?

Thank you
Michael

1 answer

0 vote

Hi Michael,

We have a knowledge base article titled How to customize customer portal URL in JIRA Service Desk Server that may help.  I would test on a dev instance before making changes in production to verify the changes work and will not cause any unforeseen issues.

In addition, please vote on JSDSERVER-513 and JSDSERVER-1627 to add impact so this can become an integrated feature in Service Desk in the future.

Cheers,

Branden

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,305 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot