Override AD syncronized email adress


We use Microsoft Active Directory for user autenthication but since some users do not have any email configured in the AD, they do not get any email notification. Anyone knows how to resolve this?

What we tried without success:

DB trigger to overwrite the 'empty' email syncroinzed from the AD -> Restart required to pick up the new email.

Update the user over the REST api -> Cannot update AD users since they are read only.

Use local users instead of AD users -> Increase our user management significantly.


Any ideas? Any experience of 'Enterprise Mail Handler for JIRA' can solve this?




1 answer

4 votes
Zack Seibert Community Champion Mar 07, 2016

You can choose to map a different LDAP attribute to the mail account used in JIRA through Advanced Directory Settings in the "User Schema Settings" section. Maybe you can make a new LDAP attribute in your Active Directory called "jira-mail" or something similar and put the email addresses you want to use in there? It would be organization-wide, so it would require you to do this for all users in your AD, but it should be pretty easy to add this into your new user creation workflow. 

Thanks for the answer.

Company policy do not allow non-empoyee data in our AD due to personal integrity issues. This is not a technical issue, it is possible to add the relevant emails in the AD, but we are not allowed.


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