Outlook2Jira plugin

Hi,

we are facing a problem with the newest version of the Outlook2Jira plugin and our JIRA system (6.4.11).

Each time we try to create an issue out of Outlook 2010 we get an error saying that we have an unsuported browser.

The main problem then is that some of the drop downs and date pickers are not working.

Please help!

image2015-2-2 9:25:28.png

2 answers

This widget could not be displayed.

I don't think that's the plugin, I suspect it is JIRA itself warning you that your browser is unsupported.

What browser are you using?

Hi,

 

this is the internal browser which is being used by the Outlook2Jira plugin.

 

When accessing jira via the normal weblogin we are using Chrome and Firefox without any problems.

 

Is it possible that the plugin utilises IE?

 

Cheers
Michael

Ah, it's embedded issue browser, I see. That isn't really a browser inside the plugin, it's using the browsing functions that Outlook supports, which probably is bound to IE. Have you tried accessing JIRA on the same machine using IE? I'd sort of expect that to show the same error.

This widget could not be displayed.

As Nic already mentioned, the AddIn uses the browsing funtions Outlook supports, and this is IE7 by default.

During the installation of our AddIn we add an registry entry to make Outlook to use IE9 instead to cleanly render JIRA. So usually the reinstalltion of the AddIn using the installer (setup.exe) should fix the issue. Otherwise you can also apply the registry file here: http://plugins.extern.catworkx.de/download/attachments/786435/o2j_ie9_hlcu.reg?api=v2

After that you need to restart Outlook. Please let me know, if this works and also make sure you have installed at least IE9 on your computer.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

270 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you