Outlook Contacts auto creating from JIRA

I have multiple users that automatically have a JIRA individual added to their Outlook contacts.  So, anytime sending a brand new e-mail to this individual, a new JIRA ticket is created.

How is this happening?  And how do I prevent this from occurring?

1 answer

0 votes

It sounds like they are getting emails from a JIRA system and the email client is set to create the new contact.  Sending to that contact is then being picked up by a "mail handler" in JIRA which is configured to set up new issues.

You'll need to have a look at your email handlers, and then decide what you really want to happen when people mail your JIRA system.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,853 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot