Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Hi All,

I've installed jira 7.10 software and i try to configure smtp mail server, when i tested the connection was successful but when i am trying to send test email it showing the following error.

Any help?




An error has occurred with sending the test email:
com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.0 Must issue a STARTTLS command first. 97-v6sm4100807oth.15 - gsmtp

at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(
at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(
at com.atlassian.jira.plugins.mail.webwork.SendTestMail.doExecute(
at webwork.action.ActionSupport.execute(
at com.atlassian.jira.action.JiraActionSupport.execute(
at webwork.interceptor.DefaultInterceptorChain.proceed(
at webwork.interceptor.NestedInterceptorChain.proceed(
at webwork.interceptor.ChainedInterceptor.intercept(
at webwork.interceptor.DefaultInterceptorChain.proceed(
at webwork.dispatcher.GenericDispatcher.executeAction(
at webwork.dispatcher.GenericDispatcher.executeAction(
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(
at javax.servlet.http.HttpServlet.service(
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(
at org.apache.catalina.core.ApplicationFilterChain.doFilter(
at org.apache.tomcat.websocket.server.WsFilter.doFilter(
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(
at org.apache.catalina.core.ApplicationFilterChain.doFilter(
at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(
at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(


1 answer

0 votes
AhmadDanial Atlassian Team Jun 28, 2018

Hi, Manikata.

A quick search on the exception that you are seeing in the log shows the following KB:

Can we start troubleshooting the issue first by enabling the TLS option as suggested in the article before we dig deeper into this issue?

Hi Ahmad,

Thanks for reply.

Updated the resource section with the mail.smtp.starttls.enable no luck it shows same error.

AhmadDanial Atlassian Team Jul 01, 2018

Hi, Manikata.

You are welcome. Can you confirm where and how did you update the mail.smtp.starttls.enable parameter? If you can provide a screen shot, that will be great.

After updating the resource section, can you please confirm if the option is also switched on through the web interface as well?

There's a checkbox for Use TLS when configuring the outgoing mail server in Jira 8.5.4.

hi Team.


Someone has been able to solve the error, I have the same problem, SSL is enabled and it marks an error in the communication



Best Reagrds

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you