Other technical contacts view support ticket

[Eldon Wong]

For support tickets that we submit under support.atlassian.com, is there a way that we can allow other people in our own organizations listed as technical contacts to view the issues? For one of the issues, I had to ask Atlassian to add them as a participant or something. Can we add people ourselves? Or default to everyone listed as a technical contact can see everything submitted by under our corporate account?

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

You can edit the ticket and add your colleagues under "Cc" field on the "Participants" tab as long as they have an account on SAC.

[Eldon Wong]

Do you mean when I edit the ticket, then go to the "Step 3: Participants & Phone Number (Optional)"?

If so, I tried to add their email addresses they used to register their my.atlassian account and it says, "Could not find usernames: <xxxx@xxxxx.com>"

I tried to also add my own, just adds my email address to that list of could not find usernames.

Note that there is a little lock symbol next to the CC box.

[Jobin Kuruvilla [Adaptavist]]

You have to provide a valid username. It might be different from the email id. Usually works for me.

[Eldon Wong]

Thanks. This worked!

[David Hergert _PAYX_]

This does not work anymore now that it is in JIRA Service Desk.

[Juergen Kuersch]

Now that support.atlassian.comruns in Service Desk rather than in native Jira: how do I add another person after I created the support issue?