For support tickets that we submit under support.atlassian.com, is there a way that we can allow other people in our own organizations listed as technical contacts to view the issues? For one of the issues, I had to ask Atlassian to add them as a participant or something. Can we add people ourselves? Or default to everyone listed as a technical contact can see everything submitted by under our corporate account?
Do you mean when I edit the ticket, then go to the "Step 3: Participants & Phone Number (Optional)"?
If so, I tried to add their email addresses they used to register their my.atlassian account and it says, "Could not find usernames: <firstname.lastname@example.org>"
I tried to also add my own, just adds my email address to that list of could not find usernames.
Note that there is a little lock symbol next to the CC box.
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