Organization and Organization ID

jriccardo May 20, 2024

In all my trial and reading, I have observed that the Organization and the Organization ID cannot be used on a Parent Ticket that supports Tasks.  Can someone at Atlassian confirm?

BTW, it is support in JSM.


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Carlos Faddul
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May 20, 2024

@jriccardo ,

how are you ?

Organization -> basead on a String Value

Organization ID -> basead on a number value

Both options are a field basead on a vector, so you can have one or more organizations.

In JSM, there is no "parent" (like epic) but are children (like subtasks), however the subtasks are not visible in portal to customer's open or setting the parent. You can copy the value of the organization to a custom field basead on a string.

I hope I helped you.

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