Within our Service Desk project, when we add an organisation to a ticket it sends an email notification to all of the members. This is exactly what we want - however, for the recipients to then receive further notifications for a ticket (when an agent clicks Share with customer for example) they have to go to the portal and click the 'Get Notifications' option. Is it possible to either configure Service Desk so users can opt in to further notifications via an email reply, or to just enable 'Get Notifications' by default, making it opt out rather than opt in?
We are using the Cloud version.
Since we cannot add or remove watchers via a workflow post function on a cloud instance https://jira.atlassian.com/browse/JRACLOUD-43158
A workaround which you can try the below
1. Create a new project role "watchers"
2. Add the desired users in this project role
3. Update the Notification scheme to alert the role "watchers" on the required events
The issue with this approach is that users wont have an option to opt out from the notifications.
On server version , I have done something similar, add required users as watchers for the request using a custom script postfunction.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs