Ordering requests types on Service Desk

Hello,

Is there any way to reorder the request types in the customer portal?

 

Best Regards,

Jose

2 answers

Edit your JIRA Project's Issue Type scheme and re-order them as you wish (if you the correct administration rights). You can even set a default issue type.

Reference: https://confluence.atlassian.com/jira/associating-issue-types-with-projects-185729585.html

0 votes

Hi @Jose M,

I'd suggest having a read here https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html It'll explain most of the ways you can modify your Service Desk request types, including dragging and dropping to reorder them.

Cheers,

Warren

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