Option to manage tickets are gone

[Liran Vaisser]

Hi

Suddenly , my team lost options to manage tickets. unable to resolve or to assign . yesterday all worked ok .

Have you saw this happening anywhere?

[Nic Brough {Adaptavist} · Accepted solution]

Has someone changed the permissions?

[Liran Vaisser]

No . no one has changed anything. also , I could see from the Administrator user that the users are in the service desk role still and have no option to manage the tickets . also I could notice that the display of the tickets has changed.

[Nic Brough {Adaptavist}]

Ok, check all the permissions are correct and grant the rights to manage the tickets first.