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Option to manage tickets are gone

Hi

 

Suddenly , my team lost options to manage tickets. unable to resolve or to assign . yesterday all worked ok .

 

Have you saw this happening anywhere?

2 answers

1 accepted

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Answer accepted
Nic Brough Community Leader May 19, 2016

Has someone changed the permissions?

No . no one has changed anything. also , I could see from the Administrator user that the users are in the service desk role still and have no option to manage the tickets . also I could notice that the display of the tickets has changed.

Nic Brough Community Leader May 19, 2016

Ok, check all the permissions are correct and grant the rights to manage the tickets first.

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