We currently have 5.1 Download., and I know we have to at least get to 5.2 for the security issues. I'm wondering if there are pluses/minuses to moving to the OnDemand version of 6.0. Primary reason - The amount of time to get our download up to speed on 6.0.
We're pretty straightforward users, not a lot of customization and just a couple of widgets. We are integrating with Zendesk and would like to integrate with Salesforce.
Any feedback on positives/negatives are appreciated. Thanks!
Hi Cheryl, as I see here (https://support.zendesk.com/entries/22434767-JIRA-OnDemand-Installing-) Jira on demand can be integrated with zendesk and here(https://answers.atlassian.com/questions/19836/can-jira-ondemand-integrate-with-salesforce) can be integrated with salesforce.
If your users don't have the needs to do some customization at all then I'd highly recommend to use the OD version. You will forget about having to administrate the database, the versions updates will be a lot faster and you won't need to wonder about servers.
In my case I rather use Download Version but that's only because there's a lot of requests of customizations...
My developer has estimated about 25 hours of work between the 2 of us to take our 5.1 up to 6.0, with 20 of that being his time. As is often the case, his time is spread thin, and I thought I should consider the OnDemand version both as a quicker way of getting us up to 6.0, but also for maintaining going forward. Updating JIRA is not necessarily a high priority on his list, just mine!.
You make exactly the points I'm looking at. Thanks!
That also included setting up a standalone instance where we could test 6.0, since that is recommended. He was basing his estimates off what is listed here: http://blogs.atlassian.com/2013/04/6-steps-to-prepare-for-jira-6/
We're ok on the memory, after 2 years we're at 455 MB.
Thanks for the responses!
If you need a hosted version of standalone JIRA that allows for customizations, we @ Cloud Shards can do this for you. We can optionally provide a test instance for upgrades too.
24/7 support. Though, yes it shouldn't take 25 hours of work.
That's a very good point, and certainly a perspective I'm looking for. We use JIRA to manage our own app development. However, we do have customer contact info on issues so when they're fixed, we can notify them. Although, as we expand into custom dev for clients, I do think this could be a concern.
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