Opinions on Download v. OnDemand - which is better?

We currently have 5.1 Download., and I know we have to at least get to 5.2 for the security issues. I'm wondering if there are pluses/minuses to moving to the OnDemand version of 6.0. Primary reason - The amount of time to get our download up to speed on 6.0.

We're pretty straightforward users, not a lot of customization and just a couple of widgets. We are integrating with Zendesk and would like to integrate with Salesforce.

Any feedback on positives/negatives are appreciated. Thanks!

6 answers

1 accepted

2 votes
Accepted answer

Hi Cheryl, as I see here (https://support.zendesk.com/entries/22434767-JIRA-OnDemand-Installing-) Jira on demand can be integrated with zendesk and here(https://answers.atlassian.com/questions/19836/can-jira-ondemand-integrate-with-salesforce) can be integrated with salesforce.

If your users don't have the needs to do some customization at all then I'd highly recommend to use the OD version. You will forget about having to administrate the database, the versions updates will be a lot faster and you won't need to wonder about servers.

In my case I rather use Download Version but that's only because there's a lot of requests of customizations...

Hi Bhushan,

My developer has estimated about 25 hours of work between the 2 of us to take our 5.1 up to 6.0, with 20 of that being his time. As is often the case, his time is spread thin, and I thought I should consider the OnDemand version both as a quicker way of getting us up to 6.0, but also for maintaining going forward. Updating JIRA is not necessarily a high priority on his list, just mine!.


You make exactly the points I'm looking at. Thanks!

25 hours of work for an upgrade? How big is your instance? You also have to consider JIRA OnDemand has a storage limit of 25GB.

Good point, I forgot about that... I can be expanded but it has it's price...


That also included setting up a standalone instance where we could test 6.0, since that is recommended. He was basing his estimates off what is listed here: http://blogs.atlassian.com/2013/04/6-steps-to-prepare-for-jira-6/

We're ok on the memory, after 2 years we're at 455 MB.

Thanks for the responses!

So Cheryl... You are good to go :D

It's surprinsing how often people forget about data ownership .... For instance we have clients that for sure will never want us to use OnDemand .... for perfect legal reasons.

It's not only a matter of customization and configuration ....

That's a good point. I use Jira to manage a web app used to produce custom medical devices and I would never be allowed to use an ondemand instance.

Hi Cheryl,

What do you mean by "The amount of time to get our download up to speed on 6.0" ?

As you mentioned, you do not have a lot of customization so you won't have many plugins installed so it should be a straight forward upgrade shouldn't it?



If you need a hosted version of standalone JIRA that allows for customizations, we @ Cloud Shards can do this for you. We can optionally provide a test instance for upgrades too.

For our user based plans see: https://www.cloudshards.com/jirahosting.php otherwise contact us at https://www.cloudshards.com/contact.php for a custom solution.

24/7 support. Though, yes it shouldn't take 25 hours of work.


That's a very good point, and certainly a perspective I'm looking for. We use JIRA to manage our own app development. However, we do have customer contact info on issues so when they're fixed, we can notify them. Although, as we expand into custom dev for clients, I do think this could be a concern.


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