Opening any project existing results in 500 error

[Rob Peterson]

For all users (including admin), clicking on a project from the project lists results in a "oops" 500 error.  However, if you know the issue link number, you can easily navigate to it by typing it in the address bar.  

I've tried:

• using "safe mode" to see if it was a plugin/app but that doesn't appear to resolve anything. 
• clean reindex both in the background and locked modes.
• tried creating a project - that also fails! 

[Anh Nguyen]

I am using Jira Data Server version 8.20.8.  Just upgraded last weekend.  I and work mates got the same error 500 on virtual machines.  Most of them got away after rebooting the PCs/Laptops, some still get the same issues.  The error 500 screen does not provide hint(s) to find its solution.  This is error message from the Catalina.out on Monday 20/03/2022.  But not sure this cause the error 500 or not.

2022-03-20 03:33:46,394+1100 Caesium-1-4 ERROR ServiceRunner [c.a.r.internal.settings.SettingsReloaderJob] Error while refreshing rate limiting settings:
com.atlassian.jira.transaction.TransactionRuntimeException: org.ofbiz.core.entity.GenericTransactionException: Error occurred while starting transaction. (Listener refused the connection with the following error:
ORA-12514, TNS:listener does not currently know of service requested in connect descriptor

[Nic Brough _Adaptavist_]

What does the log file tell you the problem is?

[Rob Peterson]

Thus far, I haven’t found a log that has posted in it a response of the HTTP 500 error. Is there a specific log that this should be in?