Is the add-on showing as correctly installed in the add-on management section? Licenced etc? Nothing greyed out or inactive?
What does the log file say about the add-on when JIRA starts or the add-on is loaded? Most importantly, what does it say when you try to use the add-on?
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot