We have started an Issue Tracking Project in our JIRA On Demand installation with a custom issue collector, but I am getting sporadic reports of users getting your RED BOX OF DEATH that reads "Oops! Something went wrong...Don't worry though, we logged the problem and will look into it soon!" First problem is that the issue they were reportng in the first place is NOT logged and the message gives the impression that it got saved to JIRA. This happens for some users some of the time, with no real consistency. Users who were successfully submitting issues won't be able to, but then they can later.
I am piloting JIRA with my company and the level of frustration is rising with every RED box. Where should I look for a solution?
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs