Only "Service Request" issue types show up in customer portal?

Whenever a user creates an issue, he/she can view their own issues just fine.
However, when we create an issue, the reporter (customer) can only see it once we set the request type to Service Request.
But we would still like to use the other request types to distinguish issue types, and have them visible for users on the customer portal. Is this possible to do?

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Accepted answer

Hello @Robin van Es,

Did you solve the problem? 

Well, to the issue show up at the Customer Portal you need put the customer request type. And you can set up a lot of customer requests types to a issue type.

You can reed more here: https://confluence.atlassian.com/servicedeskserver030/setting-up-request-types-761768780.html

Regards.

 

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