Whenever a user creates an issue, he/she can view their own issues just fine.
However, when we create an issue, the reporter (customer) can only see it once we set the request type to Service Request.
But we would still like to use the other request types to distinguish issue types, and have them visible for users on the customer portal. Is this possible to do?
Hello Robin van Es,
You can solve your problem with this documentation https://confluence.atlassian.com/servicedeskserver030/setting-up-request-types-761768780.html
Lemme know if you still have any doubts.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs