This question is in reference to Atlassian Documentation: Raising requests on behalf of customers
Correct. Agents are the only ones that have that ability.
Why it isn't available for Customers? I think it should be available for all Customers
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That's the nature of definition of an Agent. An agent is actively resolving the tickets and will raise tickets on behalf on other customers. A customer can only raise a ticket for themselves with one of the customer channels.
Is there a specific reason you would expect this functionality for all customers?
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