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  • Only an jira user with the Jira Service Desk agent license can "Raise this request on behalf of". Is this correct?

Only an jira user with the Jira Service Desk agent license can "Raise this request on behalf of". Is this correct?

This question is in reference to Atlassian Documentation: Raising requests on behalf of customers

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2 answers

2 votes

Correct. Agents are the only ones that have that ability. 

Why it isn't available for Customers? I think it should be available for all Customers

That's the nature of definition of an Agent. An agent is actively resolving the tickets and will raise tickets on behalf on other customers. A customer can only raise a ticket for themselves with one of the customer channels.

Is there a specific reason you would expect this functionality for all customers?

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