That's the nature of definition of an Agent. An agent is actively resolving the tickets and will raise tickets on behalf on other customers. A customer can only raise a ticket for themselves with one of the customer channels.
Is there a specific reason you would expect this functionality for all customers?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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