One user unable to rank issues in Greenhopper Planning board


I have one user on our system that is unable to rank any issues in Greenhopper planning board. Others users with the same permissions in the project roles are able to rank issues, however when this user goes to rank the card will move but not persist.

Does anyone have any pointers on where to look? It happens in FF, Chrome and IE.


4 answers

1 accepted

Turns out that I was told incorrect information. Only system admins and project developers were able to rank issues.

This was because they were the only groups that were added to the schedule issues permission.

Schedule Issues

Ability to set or edit an issue's due date.
I am still a bit unclear on why Schedule issues would be the permissions to Rank an issue in greenhopper? Would be interested in hearing from Atlassian if this is expected? It doesn't seem that way according to documentation.

It is expected. I'm not sure of the reasoning behind it though!

Are you using the "Classic" Planning Board or the planning segment of the newer Rapid Board?

Sorry, I should have added that....

We are using Classic on Jira 4.4.5 and GH 5.8.7

One other piece of information that might be useful.

If the user goes into a JIRA ticket and clicks "Rank to Top" under more actions, no history is added and the card does not move in rank.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,231 views 14 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot