I have one user that is unable to login and i don't know why!!!!
The user is set up within Active directory and can login to his windows account.
He is setup within the same groups as others within JIRA and his account is definatly there within user management. The users is still unable to login, it comes up with "Sorry, your userid is required to answer a CAPTCHA question correctly" and desipte what is entered it will not allow him any furhter.
I'm unsure what to do next as everything seems to be set up correctly
I'm just looking throught the atlassian-jira-log and get the following
2013-10-24 08:38:13,576 http-bio-80-exec-11 User.Surname 518x4974x1 1lp0421 10.16.12.91 /secure/admin/WebSudoAuthenticate.jspa The user 'User.Surname' has PASSED authentication.
2013-10-24 08:38:13,576 http-bio-80-exec-11 User.Surname 518x4974x1 1lp0421 10.16.12.91 /secure/admin/WebSudoAuthenticate.jspa HttpSession [1lp0421] destroyed for 'User.Surname'
2013-10-24 08:38:13,576 http-bio-80-exec-11 User.Surname 518x4974x1 1lp0421 10.16.12.91 /secure/admin/WebSudoAuthenticate.jspa HttpSession created [1jf4hm9]
Hey Lee seems that JIRA does not know who the user it tries to login is.
To get sure that jira at least have it on its database please post here the results for the following SQL queries:
* SQL query results from your JIRA database
SELECT * FROM cwd_user where user_name='UserName' SELECT * FROM app_user where user_key='Name' SELECT * FROM cwd_group SELECT * FROM cwd_membership where child_name='name'
With that we can make sure that this user is at least on JIRA's db.
I only can guess, but I had some strange behaviour with users when their usernames are not lower case in the ActiveDirectory-source. Not with login but may be worth looking at...
If that users username is in mixed cases in JIRA, try to change case to lower case in your LDAP-source. Synchronize directory, check spelling as administrator and good luck with the test login ;)
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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