One user out of 1130 is not synchronized

One user out of 1130 users is not synchronized from MS Active Directory.

How can I find out why.

I have checked everything in AD (Groups, user is activateded, etc. etc.)

Can I turn on an exta logging to find the reason why 1 out of 1130 user is not synchronized to Jira.




1 answer

0 votes
Shayne Covey Atlassian Team Apr 09, 2015

I'd recommend comparing the one user failing to synchronize against a user that does synchronize to try to find any differences. Generating LDIFs of the user object may be helpful to do this:

You can also set the to DEBUG in JIRA's logging and profiling interface, then run a manual synchronization - this should cause a verbose output in the JIRA-HOME/log/catalina.out log files for the directory sync and may provide some clarify on the problem.

Thanks for your hint, but the extra logging doesn't show a problem. What is of interest, is this line where alway 1 user is deleted after sync. 2015-04-13 10:48:22,219 atlassian-scheduler-quartz1.clustered_Worker-1 INFO ServiceRunner [] deleted [ 1 ] users in [ 19ms ] Maybe that's this user. But how to find out why this user is deleted after sync.? BR Dieter

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