I am a Jira administrator，the Jira version I use is 5.0.2，I create some custom workflow，then I apply one workflow to a Project 。
When my colleague deal with one issue in the project，they first write comment，then they click the button " assign"a，they always forget to click the workflow button（such as ：refer to BA ，complete verify ） 。
Please tell me a method how to first click the workflow button，then they can click the assign button。I mean the workflow button is clicked must before the assign button is clicked 。Could I configure the Jira to achieve this objective ? Or some Jira plugin have this fuction ?
Whilst configuring JIRA a solution as proposed by you is not available. I also have not heard of a plugin to restrict the "assign" button if the workflow step hasn't changed. This does not mean such plugin will not exist though...
Anyway a good start might be to instruct your colleagues with the basic prociples of JIRA and the specific usage of it.
look at these questions:
Maybe you can get some more information about this issue.
But I don't know, if you can do anything about it, as long as you have the OnDemand-Version of Jira.
Get the JIRA Misc Workflow Extensions plugin:
Then edit your workflow:
* make sure assignee is on the transition screen for the workflow step you wish the issue be reassigned with
* for the step you wish the assignee to be modified, add a validator "Field has been modified Validator" (for assignee field)
* add a post function to the workflow step to fire an event (whatever works best with the notification scheme you have associated with the project) so that the current assignee will get notified
That should do the trick. :)
To Nat Hobson ，make sure assignee is on the transition screen for the workflow step you wish the issue be reassigned with 。
Tonight I download jira-misc-workflow-extensions-2.5.1.jar, and I install it on Jira .I want to ask how I make sure assignee is on the transition screen , as I know on the transition screen , there are view Conditions , View Validators , View Post Functions ,Edit Transition ,Delete Transition, Transition Properties , Where could I make sure assignee is on the transition screen . When I click View Validators , I select Field has been modified Validator , the Field include Reporter and Developers , not include assignee ,how could I add the assignee to the Field ?
"Edit Transition" is where you are able to select which screen (if any) you want to display for the transition, if you don't already have a screen that contains the assignee then create one and add it to the "Transition view".
you can even force the operator to add an assignee using a "validator"
Here is the current documentation for creating a screen and adding it to a transition view (you may need to navigate to a different version depending on what version of JIRA you are currently using):
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