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One portal dashboard for each customer Org

We have multiple customers set up as Orgs within one JSD project. Is it possible to have separate portal for each org? so when customers login, they can see content specific to their own org.

2 answers

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@Hi @Shashi Matha

I don't believe you can do this: One Jira Service Desk maps to one portal only with one look and feel. You could have several instances of Jira Service Desk and have customers to connect to the instance with their branding, that that doesn't sound like a good plan.

Agree, having different instances would work but a nightmare in managing them. We don't need different branding. Just some content would be different for each customer.

Thanks for the clarification on 'using the same portal, search and content should be same, but some links there should be based on the organization they belong'. I really don't think this is possible today, but as a workaround, you could have different requests types or issue types to be used for each org where some fields are different and include links specific to that org.

@Shashi Matha 

I think you can do this by having multiple JSD on one instance with access controlled by the orgs you have setup. You can then create your own webpage or whatever for each JSD and point your customers to the correct JSD.

Sounds like a lot of customization. Is this a very unique requirement? Does any of the add-ons address this?

@Shashi Matha  Not really, creating a webpage with a few links does not take very long and you only have to do one page per JSD if you wish to keep them separate. No addons required and I dont think any addons will do what you want.

Maybe my request was not clear. I am looking to have one portal and one instance of JSD. However, there are many Organizations created in JSD. When members of each JSD org login to the same portal, search and content should be same. However, some links there should be based on the organization they belong. Hope this clarifies the requirements.


Thanks for all the help and input. I appreciate it.

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