One of users from my workspace didn't get emails for updates from jira

Jira Admin
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November 27, 2024

Who can help me ? 

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Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 27, 2024

Hello @Jira Admin 

Welcome to the Atlassian Community 

I understand that a user is not receiving emails. I suspect this is due to the email suppression

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have a community post that can help you to un-suppress emails. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

 

If the user still doesn't receive after following the above steps , request you to reach out to support here: https://support.atlassian.com/ so that we can further check the account.

 

Also please ask the user to see if their personal emails is enabled correctly : https://support.atlassian.com/jira-work-management/docs/manage-your-jira-personal-settings/

 

Thank You,

Prachi

0 votes
Florian Bonniec
Community Leader
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November 27, 2024

Hi @Jira Admin 

Most o the time the user has rules in their inbox that delete/move emails from JIRA. Make sure it's not the case.

Also sometimes it goes to spam.

If you only have a user in this case it's most likely related to his configuration.

 

Regards

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