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One of the member is not getting e mail notifications?

In notification settings: Default Notification scheme- all watchers having the permission even though, one of the member not getting e mail notifications.......... 

4 answers

3 accepted

In Admin helper section go to notification helper and search for that member and you can see the reason why that member is not recieving the email notification

image (6).pngimage (7).png

1 vote
Answer accepted


One way to check why the email not delivered to particular user. Navigate to the issue which user is reporting that mail is not delivered. In that issue Click on Admin and Select Notification helper there provide the user name & Notification event and submit, it should show you the reason why mail is not sent. Pls find reference Screenshots below





1 vote
Answer accepted

Hi @Chakravarthy_R 

The reason is the particular user might not been viewing the issue.

So if he is viewing the issue and even after that he is unable to get the notifications, you can make use of the above shared answers, which will help you to resolve the issue.

Notification helper will help you in finding out the reason for it.



how to add him as watcher

Individual stream can have the watchers addition, can we have multiple streams at once...…..

For example Procurement, Pre execution requirements, post approvals are the stream in Project-1, I can make watchers list for individual stream, can't I make it for Project1!!!!!!!!

Which will helps me...…….. please suggest. 

Hello @Chakravarthy_R 

To add users as watchers go that particular issue and click on Watchers option(it will be right side) and there click on the Watchers Number, we can add users to watch that issue. Pls see the Screenshot as reference.

One Important thing over is to Add Watchers to Issue one should have Manage Watchers Permission.





Individual issue can have the watchers addition, can we add for multiple issues at once...….. for project wise...


Individual issues we can have as many users in watchers list.

Currently jira doesn't have option for multiples issues, i.e only issue level someone has to add the watchers.

Pls refer this link below, it might help you.

Thanks & Regards,


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