One of the administrators can't create project

Hi,

one user from the Administrators group can not create a project. After completing the form creating a project and clicking Submit process hangs indefinitely. As a result, the project is not created.

Other administrators have no such problems.

Maybe someone encountered something similar?

In the log file is found:

2013-12-13 15:16:09,760 http-8080-70 ERROR KKrushnyakov 916x11467x1 1y2yp5x 10.70.196.178 /rest/project-templates/1.0/templates [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service

java.lang.NoClassDefFoundError: com/atlassian/jira/rest/api/util/ErrorCollection

at com.atlassian.jira.projecttemplates.rest.ProjectTemplatesResource.createProjectFromFormRequest(ProjectTemplatesResource.java:128)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

2 answers

1 accepted

0 vote
Yew Teck En Atlassian Team Dec 18, 2013

Are you using JIRA 6 prior to 6.0.4? If so, you could be hit into this bug: https://jira.atlassian.com/browse/JRA-33502https://jira.atlassian.com/browse/JRA-34947

WHat browser is this person using? We have found some people having difficulty filling form with browser like IE8 with the latest Jira (5-6) versions

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