One of custom feild (Time to resolution) is locked how to unlock

Which was created by JIRA service desk

In which i would like to use in other screens

2 answers

1 accepted

Hi Shiva,

Fields can only be unlocked through database update, as you can see on How to unlock a Locked field. As Cloud users has no access to database, you may submit an issue on

Thanks and regards,
Paula Silveira 

0 votes

You can unlock it only in DB. Unfortunately, not an option on JIRA Cloud. You might want to check with Atlassian support.

Thanks Jobin for quick response

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,888 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot