We're having a problem where our customers create a ticket by mailing us. We then answer them, but when they respond to us they sometimes respond from a different email. The problem with this is that we get a new ticket created and a new customer added, for the same issue, as the system sees it as two different customers.
Is there a way to configure JIRA Service Desk so that it tracks issue by for example issue number in the title instead of email address?
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