We're having a problem where our customers create a ticket by mailing us. We then answer them, but when they respond to us they sometimes respond from a different email. The problem with this is that we get a new ticket created and a new customer added, for the same issue, as the system sees it as two different customers.
Is there a way to configure JIRA Service Desk so that it tracks issue by for example issue number in the title instead of email address?
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Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
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