One User within two Directories can't be removed from jira-administrators

Hi there,

I got an strange User-Phenomenon..

Background: Members of the Group jira-administrators receive emails if somebody makes use of the Link 'contact Admin'. I want to remove one User from this Group, but..

- In the User-Administration this account is listed as external (LDAP synchronisation) and is not associated with the Group jira-administrators.

- In the Group-Administration there are two different options.. If I click on the 'Edit Member' Link of Group jira-administrators the User is not listed. If I click on the number of the Membercounter the User is named as a Member of jira-administrators AND shall be stored in the internal User-Directory. Also he can not be removed from the Group.

What the hell... ?!

1 answer

1 accepted

I believe that if you temporaly disable the LDAP connection you'll be able to remove the credentials for this users.


Lucas Lima

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